BUSINESS TELEPHONE CALL - MATERI KELAS XI BAHASA INGGRIS LINTAS MINAT/PEMINATAN

Percakapan melalui telepon dalam Bahasa Inggris mungkin terasa sulit apabila Bahasa Inggris belum menjadi bahasa pertama kita, apalagi percakapan telepon dalam konteks resmi.

Meskipun kemajuan teknologi sudah sangat pesat, namun tidak bisa dipungkiri bahwa percakapan melalui telepon tetap digunakan terutama untuk melakukan perjanjian, kesepakatan, ataupun hal-hal resmi lainnya yang dianggap penting.

Berbicara melalui telepon bisa menjadi bagian penting dari sebuah pekerjaan seseorang. Kita bisa saja menggunakan telepon sepanjang hari karena keperluan ujian atau wawancara pekerjaan, dan dari pekerjaan tersebut dapat menentukan masa depan kita. 

In this post, we will study about how to make, how to receive, and how to transfer a business telephone call. Check out the material video: 
BUSINESS PHONE CALL CONVERSATION 

Check out also the following example of phone call conversation. 

Stan    : “ACME Corporation? This is Stan Cummings from the Cleveland Branch.”

Marge : “Hello Stan. What can I assist you with today?”

Stan    : “We are currently handling the Stevens account. Their lawyer is requiring verification regarding certain forms.”

Marge : “I understand. Did their lawyer give you an idea what type of documents he’ll need, and the time frame for retrieval?”

Stan    : “Yes he did. I’m calling to notify you that I’ll be sending the titles of the required documents in an email by tomorrow evening.”

Marge : “I see. I’ll tell Mr. Sanderson’s personal assistant to keep an eye out for them, and to notify you when she receives them.”

Stan    : “Thank you so much. I appreciate your consideration and quick response regarding this matter.”

Marge : “Have a pleasant day. Good bye.”

Stan    : “Thank you. You too.”

Pada dasarnya, dalam percakapan telepon ada beberapa bagian, antara lain: 

1. memulai (starting) 
2. menerima (receiving) 
3. bertukar informasi (exchanging information), termasuk saying reason for calling, asking for someone, leaving/taking a message, or small talks.
4. mengakhiri (ending) 

For your practice, identify the following phrases. (Untuk latihan, silakan identifikasi frase-frase berikut)

Happy learning and good luck! 

Image source: https://blog.myjobhelper.com/